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The Positives Aspects; Good wifi signal Clean towels Blackout curtains Nice balcony (but no table and chairs) Checkout/leaving! (read below for details) The Negative Aspects; Cockroaches, Mosquitoes and Bed Bugs! We were greeted by a huge cockroach in the bathroom. We had the windows permanently closed but still had loads of mosquitoes that kept attacking and biting us. We only discovered the bed bugs after waking up with bites all over our bodies and blood on the bedding. Itchy skin with constant scratching obviously due to the bed bugs. Dead insects and blood patches on the walls that other guests had left but were never cleaned off!. Broken, flashing door light. Stinky bathroom drain (made the whole room smell). Extremely dirty carpet. A single, badly stained chair. Air conditioning was way too loud as it sounded like a jet engine which disturbed our sleep. The matress was too hard leaving us feeling bruised when we woke up. Toilet tissue dispenser looked like something you find in public toilets. No table or chairs on the balcony. Extremely unwelcoming and rude staff at the reception and in the restaurant. We presented our complaints at the reception on our way out and they shrugged it off with a bad attitude. She literally said "Oh well...". There was no hint of an apology, or a refund offer, or even a promise to do better! You pay four star prices for a one star flea pit of a room!